Support
Something not working, an idea, or a document Fluffbook couldn't read? Write to us — a person answers. For a sick pet, please call your vet.
Write to hello@fluffbook.appDeleting your account
In the app: You → Delete account. It deletes the account shared with Foodoo and Potpal, with all pets, documents and history (a household shared with others passes to them). Or write to us from the account's e-mail and we'll do it within 7 days.
Common questions
Is Fluffbook a vet?
No. It keeps the calendar, the medical card and the history, and helps you decide how urgent something is. It never diagnoses or prescribes; your vet decides.
Which pets does it support?
Cats and dogs best, plus rabbits, ferrets, rodents, birds and others — the calendar follows each species and its age.
How do medicine reminders work?
Add the course as the vet wrote it (times and days). The phone rings at those minutes even without the internet; tap "Gave the pill" and the family sees it.
How does the family see everything?
Invite them with a link. Everyone shares the same pets, chats and history, with who did what — so nobody feeds twice or forgets the flea treatment.
What about an emergency?
If your message sounds urgent — poisoning, breathing trouble, collapse, bloating, no urination — Fluffbook answers at once: call a vet or go to a clinic now. That answer is free for everyone.
Does the pet sitter need the app?
No. The sitter's link opens in any browser: food and portion, medicines with the dose and times exactly as you entered them, the clinic's phone, and a Done button for each task. It works only between the dates you choose, and you can switch it off at any time.
What does someone who scans the collar tag see?
Normally, your pet's drawn face and name and a form to write to you. In lost mode, also its photo, breed, markings, the area, your note and the reward — and your phone number only if you choose to show it.
How do I cancel the subscription?
In your App Store or Google Play subscriptions. We remind you two days before a free trial ends.